Error 402 Unable to Create Order Please Try Again
Understanding and Troubleshooting Failed Orders
Written by Kathryn Marr on September 2, 2021 Blog, Sell Online.
When an society fails on your site, information technology tin be frustrating and disruptive for both y'all and your customer. Why didn't it go through? Is there something wrong with your shop? Did the client fill something out incorrectly? What steps should you take side by side?
We're going to walk yous through some of the nigh common payment errors, why they occur, and how to troubleshoot each one.
How to detect out why a payment failed in WooCommerce
Then how do y'all know if an order failed? A customer might reach out to y'all and permit you know that they received an fault message when checking out. You might run across a red "Failed" warning in your order dashboard, or you might receive an email letting you know an order failed.
Your starting time step is to discover out the reason that the payment didn't go through. To do so:
- Go to WooCommerce → Orders in the WordPress dashboard (WP Admin).
- Find the lodge that failed. In that location will be a cherry-red "Failed" message next to it, or you can search by customer name or social club number. Click the order number to discover more data.
- In the correct mitt column, you'll come across a box titled Order Notes with a full list of guild details. There, you'll see the bulletin, "Order condition changed from Awaiting payment to Failed" along with a divide note listing the reason.
Mutual reasons for failed orders and how to troubleshoot them
Let's explore some of the about common errors you might see in Society Notes or on the front end terminate of your site. Notation that the verbal fault message that you run into will depend on the payment gateway you're using. Guild notes may also show an error code specific to your gateway that yous can utilise for research or when speaking to client support.
The client'southward menu was declined
What fault bulletin will you see?
The mistake message volition say something like, "The card was declined." Yous may receive more than details nigh what went wrong, such as an invalid CVV lawmaking or exceeded transaction limit.
What causes this error?
There are a ton of reasons that a card could be declined: The customer'south bank business relationship may have insufficient funds. Their card may be expired. Their card may have spending limits that they've exceeded. They may accept entered their information incorrectly.
What steps should you have to resolve the error?
If you sell subscriptions, WooCommerce Subscriptions will automatically try the card again several times earlier changing the status to On Hold. This gives the client ample fourth dimension to add more funds to their banking company account.
When purchasing any kind of product, customers will run across an error message on the checkout page, giving them the opportunity to input their information over again or update the credit card on their account.
If a subscription renewal fails, they'll receive an email notifying them that their payment didn't go through.
For single-buy products, it'southward probably non feasible to contact each person and enquire them to try their purchase again. Only, if you have an established relationship with the customer, you may want to accomplish out and provide some assistance. Even with email notifications and error messages, not anybody realizes that their order didn't go through.
There'due south an authentication issue
What error message will you encounter?
The fault message will say something like, "Authentication required" or "The request could not be authorized."
What causes this error?
This typically occurs when your site is having problem connecting to your payment gateway. Your account data (like username and countersign) may exist wrong, for instance.
What steps should you accept to resolve the error?
Start by double-checking the payment gateway settings in WooCommerce. Ostend that your API cardinal is working and that your username and password are correct. If this doesn't set up the issue, try disconnecting from your payment gateway completely, then reconnecting. If necessary, reach out to your provider's back up team.
A duplicate transaction was submitted
What mistake message volition you lot see?
The error message will say something like, "A duplicate transaction has been submitted."
What causes this mistake?
This error occurs when multiple transactions with the same data (credit bill of fare number, name, accost, etc.) are placed within a few minutes of each other. This tin happen if someone tries to identify the same order several times in a short time period — a potential indicator of fraud.
What steps should yous have to resolve the error?
If a legitimate customer reaches out after receiving an error bulletin, encourage them to attempt over again in a few minutes. Peradventure they put in their CVV code incorrectly and tried to fix it, inadvertently setting off the duplicate order filter.
If you lot're seeing these types of errors over and over once again from the same person, it could exist fraud. You may want to block their IP address or username with a firewall plugin or set up an anti-fraud extension. The good news is that your payment gateway has already stepped in to protect you!
Your API key is expired
What error message will y'all see?
The error message will say something similar, "API key expired."
What causes this mistake?
API keys are used to connect your payment gateway to your WooCommerce store. Typically, you enter them in the payment gateway settings in your WordPress dashboard. This error message tin occur if your API keys are entered incorrectly or if your account has been disconnected.
What steps should you accept to resolve the fault?
Log into your payment gateway and obtain your new API keys — each provider should have documentation on finding these. And so, update them in your WooCommerce settings.
There's a site issue
What error message will you see?
The error message will vary widely. Search for the error code from your social club notes using your payment gateway's documentation — this will help yous decide if the problem is with your site.
What causes this error?
Typically, site errors are acquired by outdated software (like WordPress cadre, themes, and plugins), server problems, or plugin conflicts.
What steps should you take to resolve the error?
Here are a few great steps to have when troubleshooting. Between each step, test your checkout process to see if the mistake has resolved before trying the next one.
- Kickoff past updating WordPress, forth with all of your themes and extensions.
- Switch to a default theme like Storefront or Xx 20-One.
- Temporarily deactivate all of your extensions, other than WooCommerce and your payment gateway.
- Check your WooCommerce system status for errors and troubleshoot any that ascend.
- Bank check your WordPress site health for any potential issues and ready any that you lot discover.
If none of those steps prepare the problem, reach out to one of our Happiness Engineers for support.
How to prevent failed payments
Of class, there is no manner to prevent all failed payments, simply ideally, you'd similar as few equally possible. Here are a few steps you can take:
i. Brand it simple for customers to update credit card information
Ensure that customers tin update the information on their business relationship if their credit card is expired or canceled. They can do this by default with an business relationship, so if yous only accept invitee checkout enabled, y'all may desire to too plow on business relationship cosmos.
Y'all can exercise this by going to WooCommerce → Settings → Accounts & Privacy, and checking the box next to "Allow customers to create an business relationship during checkout."
2. Turn on email notifications for failed payments
While electronic mail notifications after a failed guild don't prevent information technology from happening, they can assistance y'all recover the sale. You lot tin can enable these with an extension like AutomateWoo, which allows y'all to set up emails when certain triggers occur — like a failed order status.
Or, you could create a follow-up email for failed subscription payments with the WooCommerce Follow-Ups extension. Choose a time frame after a failed payment (like 30 minutes or two days) and add any content you'd like to the email. This is a great way to inform regular customers who may not know their subscription is on hold. And if you include a coupon lawmaking for 10% off or complimentary shipping on their adjacent box, shoppers who planned to cancel may update their payment data and remain a subscriber for years to come up!
iii. Regularly examination your checkout process
Every one time in a while, accept the time to go through your entire checkout process and brand sure that everything is working properly. This will aid you grab potential problems earlier your customers encounter them.
iv. Consistently update WordPress, extensions, and themes
By updating all of your software when the latest version is bachelor, you can avoid potential conflicts and set up bugs before they become an result. If you don't want to worry about remembering, yous can enable auto-updates in WordPress or use a plugin similar Jetpack to automatically update everything.
5. Implement fraud prevention methods
If yous kickoff seeing a lot of duplicate payment errors or other signs of fraudulent orders, put some security measures in place across your site. WooCommerce Anti-Fraud automatically detects and prevents lodge fraud, so they're blocked right away.
6. Let customers save multiple credit cards
By allowing customers with accounts to have multiple cards on file, they can chop-chop switch to another if they're having problems with one. No need to get off the burrow and hunt for another option!
To do this, yous'll demand to use a payment gateway that allows for saved cards, like WooCommerce Payments. Shoppers can then choose to save their payment information to their account for future employ when checking out.
Don't exist thrown by failed orders
Failed orders are an unavoidable function of running an online store, just doing a niggling maintenance and agreement why they occur can help y'all forestall them and even turn them into sales.
Have questions most failed orders? Feel free to inquire in the comments or reach out to our back up squad.
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Source: https://woocommerce.com/posts/understand-and-fix-failed-order-status-in-woocommerce/
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