Article ID : 00106317 / Concluding Modified : 29/12/2021

How to troubleshoot Television picture and screen bug

There are lines on the screen, the screen is blurred, has double images, is too vivid or night, or has odd colors.

Try a solution based on the issue you lot are experiencing:

Notes:

  • If the screen of your TV is black and nix is displayed, refer to the No picture on the TV screen article.
  • When using a TV with the Self Diagnostics option, endeavour the Self Diagnostics test. For details, refer to the How to use the Self Diagnostics option article.

CONTENTS:

  1. Lines on the screen
  2. Blurred screen
  3. Double images
  4. Aberrant display
  5. Dissimilarity problems (Too vivid or dark)
  6. Grey screen
  7. Odd colours on the screen
  8. Basic checkpoints on screen issues (Lines/Blurred/Odd colours) from the Audio/Video device
  9. Other screen issues

1. Lines on the screen (vertical/horizontal lines, bands)

Image diagram of symptom

Press the Abode push button on the remote to brandish the TV menu screen.

When the outcome occurs in the Card screen

Examples:
Lines issue on the Home Menu screen

In that location may exist an consequence with your TV. Follow these steps to troubleshoot:

  1. Restart the TV and check if the event is resolved.
    1. Turn off the Telly and unplug the AC power string (main lead).
    2. Proceed the Telly unplugged for ii minutes.
    3. Plug in the Air conditioning power cord (main pb) and plough on the Tv to check its status.
  2. When using a Tv with the Cocky Diagnostics selection, try the Self Diagnostics test. For details, refer to the How to use the Self Diagnostics pick commodity.
  3. If the in a higher place steps does not help to resolve the symptom, the product may require service.Go to Product Repair.

When the result occurs on other than the Carte du jour screen

There may be issues with the broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player.
Follow these steps to troubleshoot:
Notes:

  • If this issue merely happen to one item channel or broadcaster, this may exist due to the circulate betoken source. Please contact your service provider for further information.
  • If y'all experience issues when connecting a Goggle box and an Sound/Video device via an counterpart cable (composite or component cable) or HDMI cable, check the following section of this article earlier proceeding the steps below: Screen issues (Lines/Blurred/Odd colours) from the Sound/Video device
  1. When using a TV with the Self Diagnostics option, endeavor the Self Diagnostics test. For details, refer to the How to employ the Self Diagnostics option commodity.
  2. Turn off whatever electrical or battery-operated devices that may exist creating radio frequency (RF) interference.
  3. If using an antenna, broadcast signals are reflected past nearby mount or surrounding alpine buildings and may crusade ghosting in the movie.
    It is recommended to adapt the antenna direction and location.
  4. Endeavor plugging the ability cord into a unlike electrical outlet and/or surge protector.
    These symptoms tin can occur if the electric outlet is improperly wired or not producing the proper voltage.
    If using a surge protector or extension cord, it also could be faulty.

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2. Blurred screen (Blurry, Hazy, Dull)

Press the Dwelling house push on the remote to display the Telly bill of fare screen.

When the issue occurs in the Menu screen

Example:
Blurred Home Menu screen

There may be an issue with your TV.
Note: Images may look like they are trailing or the screen may exist dark during use in a cold place. This is not a malfunction and will recover when the temperature rises back to normal.

  1. Restart the TV and cheque if the issue is resolved.
    1. Turn off the TV and unplug the Air-conditioning power cord (main lead).
    2. Keep the Tv set unplugged for two minutes.
    3. Plug in the AC power cord (main pb) and plough on the TV to bank check its status.
  2. When using a TV with the Self Diagnostics option, attempt the Self Diagnostics examination. For details, refer to the How to use the Self Diagnostics pick commodity.
  3. If the Television set is connected to an agile and stable Net connection, install the latest Idiot box software. Refer to the How to perform a software update article.
  4. Make clean the Goggle box screen. Refer to the How to care the LCD TV article.
  5. If the above steps do not help to resolve the symptom, the product may require service.Go to Product Repair.

When the outcome occurs on other than the Menu screen

There may exist issues with the TV settings, circulate betoken source, Cable/Satellite box, IPTV, or other devices such as a DVD role player.

Note: If yous experience problems when connecting a TV and an Sound/Video device via an analogue cable (blended or component cable) or HDMI cable, check the following department of this article before proceeding the steps below: Screen issues (Lines/Blurred/Odd colours) from the Sound/Video device

  1. When using a Idiot box with the Self Diagnostics option, endeavour the Self Diagnostics test. For details, refer to the How to employ the Cocky Diagnostics option article.
  2. For TVs with the Motionflow function, select Standard or Off.
  3. If using an antenna, circulate signals are reflected by nearby mountain or surrounding alpine buildings and may cause ghosting in the movie.
    It is recommended to adjust the antenna direction and location.
  4. The quality obtained from DVD discs recorded on home DVD recorders often varies due to different quality settings beingness used on the recorders.
    Motion-picture show quality from VHS tapes oftentimes appears to be significantly worse than other sources, symptoms frequently include grainy and watery picture.
  5. Reset your TV to the manufactory defaults. Refer to the didactics manual supplied with the production. Manuals are posted on your model support page.

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3. Double images (Ghost image, Double epitome)

  1. When using a TV with the Self Diagnostics option, try the Self Diagnostics test. For details, refer to the How to use the Self Diagnostics choice commodity.
  2. Refer to the Moving picture and video on the Television is displayed doubly. commodity.

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4. Aberrant display

  1. Refer to the The screen appears to have a cloudy, white shadow or vivid spots when there is no input or when viewing very dark scenes. article.
  2. When using a Television with the Self Diagnostics selection, try the Self Diagnostics test. For details, refer to the How to use the Cocky Diagnostics option article.

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v. Contrast problems (Too bright or nighttime)

If the screen has an outcome with Brightness or Dissimilarity, try the following.

  1. Adjust the TV settings using the following manufactures:
    • For Google TV™ models: Adjusting the Picture settings on a Google TV
    • For Android Tv set™ models: Adjusting the Picture show setting on my Android Television set
    • For other TVs: Adjusting the Picture setting on my LCD Tv
  2. Reset the TV.
    • For Android TVs and Google TVs: How to reset an Android TV / Google Idiot box?
    • For other TVs: How to perform a power reset on a Sony television receiver.
  3. Perform a software update.
  4. Reset your Telly to the mill defaults:
    • For Google TVs: How to perform a Power Reset or a Factory data reset on a Google Goggle box
    • For Android TVs: How to reset the Android Goggle box to manufactory settings
    • For other TVs: How to reset the telly to the original factory settings

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6. Grey screen

If the display turns to grey when watching a Tv programme, try to perform the post-obit.

  1. When using a Goggle box with the Self Diagnostics option, effort the Self Diagnostics exam. For details, refer to the How to employ the Self Diagnostics option article.
  2. Reset the TV. For details on how to reset, see the FAQ below.
    For Android TVs and Google TVs: How to reset an Android TV / Google TV?
    For other TVs: How to perform a power reset on a Sony television.
  3. Update the software of your TV to the latest version. For details, refer to the How to perform a software update article.

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7. Odd colours on the screen (Solarization, No color, faded, Intermixing/Spreading of colour)


Press the HOME button on the remote to display the Tv set menu screen.

When the issue occurs in the Menu screen

Example:
Odd colored Home Menu screen

There may be an upshot with your Television set. Follow these steps to troubleshoot:

  1. Suit the picture show color settings using following articles:
    • For Google TVs: Adjusting the Movie settings on a Google Boob tube
    • For Android TVs: Adjusting the Picture setting on my Android TV
    • For other TVs: Adjusting the Pic setting on my LCD TV
  2. If your Tv set has a reset function for its movie settings, follow the instructions beneath to reset the settings.
    1. Press the HOME or Bill of fare button on the remote control.
    2. The next steps will depend on your TV menu options:
      • Select Settings — Display & Audio, Motion-picture show & Display or Display — Picture or Picture adjustments — Advanced settings — Reset.
      • Select Settings — Display — Picture — Reset.
      • Select Settings—Arrangement Settings — Pic — Reset.
        Annotation: If your remote control has the Pick button, y'all tin reset the settings past pressing the Option push button on the remote control — Picture or Picture Mode — Reset.
  3. When using a TV with the Self Diagnostics choice, try the Cocky Diagnostics test. For details, refer to the How to employ the Self Diagnostics option article.
  4. Restart the TV and check if the issue is resolved.
    1. Turn off the Television receiver and unplug the AC power cord (master atomic number 82).
    2. Go along the TV unplugged for 2 minutes.
    3. Plug in the AC power string (main lead) and turn on the Tv set to check its status.
  5. If the Tv is continued to an active and stable Internet connection, install the latest Television software. Refer to the How to perform a software update article.
  6. If the above steps do not help to resolve the symptom, the production may require service.Go to Production Repair.

When the event occurs on other than the Card screen

There may be issues with the TV settings, circulate signal source, Cable/Satellite box, IPTV, or other devices such every bit a DVD thespian.

Annotation: If you experience bug when connecting a TV and an Audio/Video device via an analogue cable (blended or component cablevision) or HDMI cablevision, check the post-obit section of this article before proceeding the steps below: Screen issues (Lines/Blurred/Odd colours) from the Audio/Video device

  1. If your TV has a reset function for its picture settings, follow the instructions below to reset the settings.
    1. Press the Domicile or Bill of fare button on the remote control.
    2. The next steps will depend on your TV menu options:
      • SelectSettings — Display & Sound, Pic & Display or Display — Picture show or Picture adjustments — Avant-garde settings—Reset.
      • Select Settings —Brandish — Picture — Reset.
      • Select Settings— Organisation Settings —Picture — Reset.
        Note: If your remote control has the Option button, you can reset the settings by pressing the Choice button on the remote control — Picture or Picture Mode — Reset.
  2. Bank check if the cable is firmly connected to the Television receiver and the connected device and make sure it is non loose.
  3. Use a spare cable to supplant the currently used ane and see if the situation volition meliorate.
  4. Apply some other input terminal of the TV.
    1. Connect your device to other input terminals of your Television set.
    2. On the TV'southward supplied remote control, press the input button to switch to the input method that corresponds to the connected device and check if the situation improves.
  5. Connect another A/V device to your TV using the aforementioned input final to check whether the connected A/V device causes the issue.
  6. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture show.
    It is recommended to adjust the antenna direction and location.
  7. Turn off any electric or battery-operated devices that may be creating radio frequency (RF) interference.
  8. When using a TV with the Self Diagnostics option, try the Cocky Diagnostics examination. For details, refer to the How to use the Cocky Diagnostics option commodity.
  9. Reset your Idiot box to the factory defaults:
    • For Google TVs: How to perform a Ability Reset or a Factory data reset on a Google TV
    • For Android TVs: How to reset the Android TV to manufactory settings
    • For other TVs: How to reset the television to the original factory settings

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8. Bones checkpoints on screen problems (Lines/Blurred/Odd colours) from the Audio/Video device

The following shows you solutions if you lot experience problems when connecting a Tv set and an Audio/Video device via an counterpart cable (blended or component cable) or HDMI cable.

  1. Check if the input method of the TV corresponds with the connected device
    Check if the TV and the connected device (an Audio/Video device such as a Blu-ray role player) are turned on. Press the Input button on the Tv'due south remote control and then switch the input method to the ane that corresponds with the connected device, and check whether the flick appears on the Idiot box screen.
  2. Bank check if the cable is firmly connected to the TV and the connected device
    At that place may be a case that audio/video does non output from the Television set correctly if the cablevision continued to the Goggle box and the A/V device gets loose from the terminals.
  3. When you have a spare cable, check whether the connecting cablevision causes this issue
    Replace the currently used cable and then check if the situation will improve.
  4. Connect some other input terminal of the TV and check whether the input final on the TV causes this issue
    Connect the cable to another input terminal of the TV. Example: The cablevision is currently connected to the component ane input terminal. → Connect the cable to the component 2 input terminal instead. Press the Input button on the TV'southward remote control and so switch the input method to the 1 that corresponds with the input terminal that you connected in step one, and check whether the picture appears on the Tv set screen.
  5. Connect another A/Five device to the TV and check whether the connected A/5 device causes this issue
    If you lot have another A/V device, connect it to the same input terminal of the TV as the original A/5 device so cheque whether the picture appears on the TV screen

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9. Other screen issues

  1. When using a TV with the Self Diagnostics selection, attempt the Cocky Diagnostics test. For details, refer to the How to apply the Cocky Diagnostics option commodity.
  2. If the TV is connected to an active and stable Net connection, install the latest TV software. Refer to the How to perform a software update article.
  3. Clean the TV screen. Refer to the How to care the LCD Tv set article.
  4. If the above steps do non help to resolve the symptom, the production may crave service.Go to Production Repair.

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